Introduction
At www.gentlecomb.com (hereinafter referred to as “this website”), we value your privacy and are committed to protecting all personal information you provide when using our services. This Privacy Policy aims to transparently explain how we collect, use, store, and protect your information.
By using this website, you agree to the terms of this Privacy Policy.
What Information We Collect
When you browse or use our services, we may collect the following types of information:
A. Information you actively provide:
Name
Phone number
Email address
Shipping address
Payment-related information (securely processed by the payment platform; we do not store your complete payment data)
B. Automatically collected information:
IP address
Browser type
Pages visited, time spent on pages
Data generated by cookies and similar technologies
How We Use Your Information
We collect your information for the following purposes:
Processing and shipping your orders
Providing customer support and after-sales service
Sending order updates and tracking information
Improving website experience and service content
Marketing and promotion
Legal and compliant internal management
Use of Cookies
We use cookies to improve website functionality, analyze traffic, and provide you with a more personalized experience. You can disable cookies in your browser settings, but this may affect website functionality.
Information Protection and Security
We employ technical and administrative measures to protect your information from unauthorized access, disclosure, or alteration.
Including but not limited to:
Data encryption
Secure servers
Restricted access permissions
However, internet transmission is not absolutely secure, so we cannot guarantee zero risk.
Information Sharing
We will not sell or rent your personal information.
We only share your information in the following circumstances:
Shipping companies: for product delivery
Payment platforms: to process your payments
Legal requirements: in accordance with court orders or relevant authorities
These partners are only authorized to use your information to provide the relevant services and may not use it for other purposes.
Your Rights (ARCO Rights)
According to Mexican law, you have the right to:
Access: to know what information we hold about you
Correction: to request modification if the information is incorrect
Cancellation: to request the deletion of your information
Objection: to refuse our use of your information for specific purposes
Children’s Privacy
We do not knowingly collect personal information from users under 18 years of age. If we discover such information, we will delete it immediately.
Updates to the Privacy Policy
We may update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately.